Privacy Policy
At fg665, your personal information is our highest priority. This policy explains in detail how we collect, use, and protect your data.
Introduction & Scope
fg665 is a safe and responsible online betting and gaming platform. We are committed to providing players in Bangladesh with an enjoyable and trustworthy experience. This privacy policy ("Policy") explains how fg665 collects your personal information, how it is used, when it may be shared with third parties, and what steps we take to protect your data.
This policy applies to the fg665 website, mobile platform, and all related services. It takes effect when you register on our site, log in, play games, make a deposit or withdrawal, or contact us. Using this platform means you are voluntarily agreeing to the terms of this policy.
We reserve the right to update this policy at any time. If there are any significant changes to the policy, we will notify you via a notice on the site. Continued use of the site after changes are made will be considered acceptance of the updated policy.
What Information We Collect
Directly Provided Information
When you create an account or use our services, the following information is collected directly from you:
- Full name
- Date of birth (for age verification — minimum 21 years)
- Valid email address
- Mobile number
- Password (stored in encrypted form)
- Payment information (bKash, Nagad, Rocket, or bank account details)
- Identity verification documents (where applicable)
Automatically Collected Information
When you browse or use our platform, certain information is collected automatically:
- IP address and device information
- Browser type and language settings
- Access time and date
- Page views and navigation patterns
- Referral URL
- Information obtained from cookies and similar tracking technologies
- Gaming activity and transaction history
Important: fg665 never stores your full payment card number or PIN. Sensitive payment information is always handled via SSL encryption.
How Information Is Used
fg665 uses collected information for the following legitimate purposes:
Account Management
Your information is used to create and verify your account, ensure security, and protect login access.
Financial Transactions
Financial information is used to process deposits and withdrawals, ensure fair play, and detect fraudulent activity.
Customer Support
Our 24/7 support team uses your information to provide fast and effective resolution of your complaints, questions, or requests.
Responsible Gaming
Your information is used to monitor user behaviour, implement responsible gaming policies, and identify the risk of problematic gaming.
Service Improvement
Information is used to improve the gaming experience, provide relevant promotional offers, and analyse platform performance.
Security & Protection
Your information is used to keep your account secure and prevent unauthorised access, fraud, and other harmful activity.
Cookies & Tracking Technology
The fg665 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser. They are used to improve your browsing experience, remember your preferences, and ensure platform functionality.
Types of Cookies
- Essential cookies: Required for maintaining login sessions, security tokens, and basic platform functionality.
- Functional cookies: Remember your language preferences, display settings, and other personalisation options.
- Analytics cookies: Analyse site usage patterns to help improve services — without any identifiable information.
You can disable cookies at any time through your browser settings. However, disabling certain cookies may cause some platform features to not work properly.
Information Sharing with Third Parties
fg665 never sells your personal information or provides it to third parties for commercial purposes. However, some information may need to be shared in the following limited circumstances:
- Payment processors: Information necessary to process transactions is shared with bKash, Nagad, Rocket, and bank transfer services. These partners are bound by strict confidentiality agreements.
- Technology partners: Limited information may be shared with game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft) for the purpose of operating games.
- Fraud prevention: Specific information may be shared with service providers specialising in fraud and money laundering prevention.
- Legal requirements: Required information may be provided in response to valid legal orders or legitimate requests from authorities.
Except for the exceptions noted above, your information is stored in fg665's own secure systems.
Data Security Measures
fg665 follows the highest industry standards in protecting your personal information. Our security measures include:
- SSL encryption: All data transfers are protected with 256-bit SSL/TLS encryption.
- Password hashing: Your password is never stored directly — only strong cryptographic hashes are used.
- Regular security testing: Regular security audits are conducted to identify and address potential vulnerabilities.
- Access controls: Only authorised staff have limited access to your information, and this is strictly regulated.
- Two-factor authentication: A verification process is used when accessing your account as an additional layer of security.
- Data backup: Important data is securely backed up to ensure there is no risk of data loss due to technical issues.
Data transmission over the internet is never completely risk-free. However, fg665 continuously works to ensure the highest possible level of protection.
Data Retention Period
fg665 retains your personal information only for as long as is reasonably necessary to fulfil the purpose for which it was collected. Retention periods may vary for different types of information:
- Active account data: Retained for the entire duration that the account remains active.
- Financial transaction records: Retained for a specified period after account closure due to legal and financial obligations.
- Communication history: All customer service communication records are retained for a specified period.
- Identity verification documents: Retained in accordance with applicable regulations.
Once the purpose has been fulfilled or legal obligations have ended, your information is securely deleted or anonymised.
Your Rights
As a fg665 user, you have the following rights regarding your personal information:
Right of Access
The right to request information about what data we hold about you.
Right to Rectification
The right to request correction or update of inaccurate or incomplete information.
Right to Erasure
The right to request deletion of your information in certain circumstances (subject to legal obligations).
Right to Object
The right to object to the processing of your information for specific reasons.
Data Portability
The right to receive your information in a structured, commonly usable format.
Marketing Opt-Out
The right to unsubscribe from promotional communications at any time.
To exercise these rights, contact us at [email protected]. We will respond to your request as quickly as possible.
Protection of Minors
fg665 is a platform for users aged 21 and above only. We do not intentionally collect any personal information from minors. Age verification is mandatory during the registration process.
If we become aware that a minor is using or has used our platform, we will immediately close that account and delete all associated information.
If you believe a minor is using our platform, please notify us at [email protected].
Policy Changes
fg665 may update this privacy policy from time to time. The policy may be revised due to service improvements, addition of new features, or changes in applicable regulations. For any significant changes, we will take the following steps:
- A prominent notice will be displayed on the website.
- Registered users may be notified by email.
- A summary of changes will be included in the updated policy.
Continued use of fg665 after a policy change will be considered acceptance of the revised policy. If you do not agree with the revised policy, you may request to close your account.
Privacy Contact
If you have any questions, concerns, or requests regarding your rights under this policy, please contact us.
You can also get help via 24/7 live chat
For more information, see our FAQ page and Responsible Gaming policy.